Refund & Return Policy

We want you to be happy with your Woo Woo Crystal Co purchase. If something isn't right with your order, please contact us and we'll do our best to help.

Returns

We accept returns of eligible products within 15 days after delivery.

To be eligible for a return, your item must be unused, unopened, and in its original condition and packaging. Proof of purchase may be required.

To request a return, please contact us at support@woowoocrystalco.com before sending your item back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs for standard returns. We recommend using a trackable shipping method, as we cannot be responsible for return packages that are lost in transit.

Original shipping charges are nonrefundable.

Diffusers & Refills

For safety and product-quality reasons, opened or used car diffusers and fragrance refill products cannot be returned or exchanged.

Unused and unopened diffusers and refills may be returned in accordance with the return requirements above.

Tiny Rituals & Crystal Products

Tiny Rituals and other crystal products must be unused, complete, and returned in their original condition and packaging to be eligible for a return.

Crystals are natural materials and may vary in color, size, shape, pattern, texture, and appearance. These natural variations are part of what makes each piece unique and are not considered defects.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged or defective, or if you receive the wrong item, please contact us at support@woowoocrystalco.com within 5 days of delivery so we can evaluate the issue and make it right.

We may ask for photographs of the product and packaging to help us evaluate the issue.

When we confirm that an item arrived damaged or defective or was sent incorrectly, Woo Woo Crystal Co will provide an appropriate replacement or refund and will not require you to pay return shipping costs associated with our error.

Refunds

Once we receive and inspect an approved return, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.

Original shipping charges are nonrefundable unless the return is due to an error by Woo Woo Crystal Co.

Nonreturnable Items

The following items cannot be returned:

• Opened or used car diffusers or fragrance refills
• Used products
• Products that are not in their original condition
• Incomplete Tiny Rituals sets
• Gift cards
• Items specifically identified as final sale

Custom, personalized, or special-order products may also be final sale when disclosed at the time of purchase.

Exchanges

We do not offer direct exchanges. If you would like a different eligible product, please return the original item in accordance with this policy and place a new order.

Contact Us

If you have questions about a return, refund, or problem with your order, please contact us:

Woo Woo Crystal Co LLC
Maui, Hawaiʻi
Email: support@woowoocrystalco.com
Website: www.woowoocrystalco.com

Last Updated: September 3, 2026