FAQs
What are some expert tips for burning a candle?
To make your candle last longer and burn cleaner, always trim the wick to 1/4 inch before lighting it. On the first burn, let the wax melt evenly across the top to prevent tunneling. Avoid drafts for an even burn, and use a snuffer or gently blow out the flame to extinguish it safely.
What are the candle ingredients at Woo Woo Crystal Co?
Woo Woo Crystal Co candles are made with sustainable coconut wax, clean fragrance oils free from harmful chemicals, and all-natural wicks for a toxin-free burn. We use eco-friendly, biodegradable glitter and avoid dyes or unnecessary additives, ensuring a clean and luxurious non-toxic candle experience.
Why do you use coconut wax for candle making?
We use coconut wax because it’s a natural, renewable resource that burns cleaner and longer than other waxes like paraffin or soy. It produces less soot, offers a consistent flame, and retains scents beautifully. Plus, it promotes healthier indoor air quality, making it ideal for those with allergies or sensitivities.
Why don’t you use essential oils in your candles?
We avoid using essential oils in our candles because they can be harmful to pets. Many essential oils contain compounds that are toxic to animals, particularly cats and dogs, as their livers cannot process these substances safely. Exposure can cause mild to severe health issues in pets. To ensure a safe environment for your home and pets, we use clean and safe fragrance oils instead.
Can we reuse the candle container?
Yes, you can reuse Woo Woo Crystal Co candle containers! To remove leftover wax, place the tin in the freezer for a few hours; this will make the wax contract for easier removal. Alternatively, pour boiling water into the tin to melt the wax, which will float to the top as it cools, allowing you to lift it out. Avoid using the microwave for this process. Once the container is clean, you can repurpose it as a planter for small succulents, a holder for cotton balls, a tin for pet treats, or as a decorative container for office supplies or jewelry.
How to use candles safely?
For safe candle use, place them on stable, heat-resistant surfaces away from flammable items. Never leave a burning candle unattended and extinguish it completely before leaving the room or sleeping. Trim the wick to 1/4 inch to prevent excessive flames. Keep candles out of reach of children and pets, and avoid high-traffic areas. Use a candle snuffer instead of blowing out the flame to reduce the risk of splattering wax. Following these tips ensures you can enjoy your candles safely.
What is your return/refund policy?
You can return unopened and unused candles within 15 days of purchase. Please note that you will be responsible for return shipping costs. Once we receive and inspect the item to ensure it meets our return criteria, we will promptly process your refund. Contact us to initiate the return and obtain the return address. We only process exchanges for defective products.
Where do you currently ship?
We currently ship to all 50 states in the US. We are hoping to expand to international shipping soon.
How many crystals are in each candle?
There is one hand chosen crystal in each candle that is placed in the wax at the top of the candle. Crystals are natural and vary by size, shape and color and may differ from the photos on our site.
Do you leave the crystal in the candle while it burns?
You can remove the crystal prior to burning or you can leave it in the candle while it burns. For a more even burn, remove the crystal before lighting the candle.
How to remove the crystal from the candle?
You can remove it prior to burning or after the candle has cooled with tweezers. Coconut wax easily wipes off the crystal with a soft cloth or paper towel.